Refund & Cancellation Policy
Cancel anytime. Fair refunds when something hasn't been used or didn't work.
Draft — pending professional legal review
This document is a working draft. It will be finalised after review by a qualified legal professional and once the business details shown in [square brackets] are confirmed.
Last updated: 29 October 2026
In short
- You can cancel a subscription at any time. There are no cancellation fees.
- If you change your mind about a single report you have not yet generated, you can ask for a refund within 7 days.
- If something you paid for does not work because of a problem on our side, and we cannot fix it, we will refund you.
1. Cancelling a subscription
- Cancel at any time from the Subscription page in your account, or by emailing keshavi0526@gmail.com.
- Cancellation takes effect at the end of your current paid period. You keep full access until then, and you will not be charged again.
- If you set up an auto-pay mandate, cancelling the subscription also stops future charges under that mandate.
- Unused time in the current period is not normally refunded, except as described below.
2. When you can get a refund
| Situation | What we do |
|---|---|
| Single report bought, but not yet generated or used, within 7 days of purchase | Full refund |
| A purchase affected by a technical failure on our side that we cannot fix (for example, the report or PDF could not be generated) | Full refund, or the fixed product if you prefer |
| You were charged twice, or charged after cancelling | Full refund of the extra charge |
| A paid feature is materially reduced during a period you have already paid for | Fair pro-rata refund |
Because a calculated report reflects traditional rules rather than a promised outcome, disagreeing with a traditional result is not by itself a technical failure. If you think a calculation is wrong, please tell us — we will check it against our published methodology and correct it if there is an error.
3. How to request a refund
- Email keshavi0526@gmail.com from the email address on your account.
- Include the order ID from your receipt and a short description of the issue.
- Never share your card number, UPI PIN or OTP — we will never ask for them.
4. Timelines
- We aim to reply to refund requests within 2 working days.
- Approved refunds are sent to your original payment method through Razorpay.
- After we initiate a refund, banks and payment apps typically take 5–7 working days to show it, though this depends on your bank.
5. Your statutory rights
This policy does not affect any rights you have under the Consumer Protection Act, 2019 or other applicable law. If you are not satisfied with how a refund request was handled, you can contact our grievance officer, Parmod Rawat, at keshavi0526@gmail.com.